Refund and Returns Policy

Effective Date:January 8, 2025

Introduction

At Runstyleciteino, located at 7352 Mulberry Ln, Navarre, Florida (FL), 32566, we pride ourselves on providing exceptional luxury vehicles and unparalleled customer service. Your satisfaction is of utmost importance to us. This Refund and Returns Policy outlines your rights and responsibilities concerning refunds and returns when purchasing vehicles or related products from our company.

For further assistance, please contact us at:

1. Eligibility for Refunds and Returns

1.1. Vehicles
Due to the high-value nature of luxury vehicles, refunds and returns are subject to strict guidelines:

  • Vehicles must not have been driven more than 500 miles from the time of purchase.

  • The vehicle must be returned in its original condition, with no modifications, alterations, or damages.

  • All original documentation, including the purchase agreement, title, and warranty documents, must be returned.

1.2. Accessories and Other Products
Accessories, such as vehicle parts or merchandise, may be returned if:

  • The item is unused, undamaged, and in its original packaging.

  • The return is initiated within 14 days of receipt of the product.

2. Conditions for Refunds

2.1. Timeframe
Refund requests must be made within 14 calendar days from the date of purchase for accessories and within 7 calendar days for vehicles.

2.2. Documentation
To process a refund, the customer must provide:

  • The original receipt or proof of purchase.

  • A valid government-issued ID for verification.

2.3. Inspection Process
All returned items will undergo an inspection to ensure they meet the criteria outlined in this policy. Refunds will only be approved if the items are verified to meet these conditions.

3. Non-Refundable Items

3.1. Custom Orders
Vehicles or accessories that are custom-ordered or personalized to the customer’s specifications are non-refundable.

3.2. Damaged Items
Any items returned with damages caused by improper use, negligence, or external factors are not eligible for a refund.

4. Refund Process

4.1. Approval
Once a return is approved, the refund process will begin. Customers will be notified of the decision via email or phone within 7 business days of receiving the returned item.

4.2. Refund Method
Refunds will be issued using the original payment method unless otherwise agreed. For cash purchases exceeding $500, refunds will be processed via check or bank transfer.

4.3. Processing Time
Refunds may take 7-14 business days to process, depending on the payment method and financial institution.

5. Costs and Fees

5.1. Restocking Fee
A restocking fee of up to 10% of the purchase price may apply for returned vehicles or accessories unless the return is due to a manufacturing defect or error on our part.

5.2. Shipping Costs
Customers are responsible for all shipping and handling costs associated with returns unless the return is due to an error or defective product.

6. Exceptions

6.1. Warranty Claims
Refunds or returns related to manufacturer defects will be processed under the terms of the warranty agreement. Please refer to your warranty documentation for details.

6.2. Force Majeure
Refunds may be denied in cases where returns are affected by events beyond the company’s control, such as natural disasters or governmental restrictions.

7. Amendments to this Policy

We reserve the right to amend this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting to our website and will apply to all purchases made after the effective date of the amended policy.

8. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us:

Conclusion

Your trust and satisfaction are vital to us. This Refund and Returns Policy is designed to ensure clarity and fairness. We appreciate your business and look forward to providing you with an exceptional luxury car experience.